1. Introduction
Welcome to SM Taxi Service Goa ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi services, car rental services, bike rental services, or visit our website smtaxiservicegoa.com.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Make a booking or enquiry for taxi, car rental, or bike rental services
- Register an account on our website
- Contact us through our contact form or customer support
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotions
This information may include:
- Full name
- Email address
- Phone number
- Pickup and drop-off locations
- Travel dates and times
- Payment information (processed securely through third-party payment processors)
- Special requirements or preferences
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Referring website addresses
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- • Processing and managing bookings
- • Coordinating pickup and drop-off
- • Communicating about your service
- • Processing payments
Communication
- • Sending booking confirmations
- • Providing customer support
- • Sending service updates
- • Marketing communications (with consent)
Improvement
- • Analyzing website usage
- • Improving our services
- • Personalizing user experience
- • Conducting research and analysis
Legal Compliance
- • Complying with legal obligations
- • Preventing fraud and abuse
- • Enforcing terms and conditions
- • Protecting rights and safety
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
🚗 Service Providers
With drivers, vehicle owners, and service partners necessary to fulfill your booking and provide transportation services.
💳 Payment Processors
With payment gateway providers to process your payments securely (we do not store complete payment card information).
📊 Analytics Partners
With analytics and advertising partners to understand website usage and improve our services (e.g., Google Analytics).
⚖️ Legal Requirements
When required by law, court order, or government regulations, or to protect our rights, safety, and property.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure servers and databases with access controls
- Regular security assessments and updates
- Employee training on data protection
- Secure payment processing through PCI-DSS compliant providers
Note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
✓ Access
Request a copy of the personal information we hold about you
✓ Correction
Request correction of inaccurate or incomplete information
✓ Deletion
Request deletion of your personal information
✓ Restriction
Request restriction of processing your information
✓ Portability
Request transfer of your data to another service
✓ Objection
Object to processing of your personal information
To exercise any of these rights, please contact us at admin@smtaxiservicegoa.com or call us at +91 93228 80283.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand website usage and improve performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your activity to provide relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
- Booking Information: Retained for 7 years for accounting and legal purposes
- Account Information: Retained until you request deletion or close your account
- Marketing Data: Retained until you unsubscribe or request removal
- Website Analytics: Typically retained for 26 months
9. Third-Party Links
Our website may contain links to third-party websites and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
11. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to India and other locations where we operate.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
13. Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Company Name
SM Taxi Service Goa Goa, India
Contact Details
📧 Email: admin@smtaxiservicegoa.com 📞 Phone: +91 93228 80283 🌐 Website: smtaxiservicegoa.com
Your Privacy Matters: At SM Taxi Service Goa, we are committed to transparency and protecting your privacy. We will never sell your personal information to third parties. Your trust is important to us, and we work hard to earn and maintain it.